At Smart Joy, we strive to provide the best products and customer experience. However, due to the nature of our products, we do not offer refunds. Please review our policy below:
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No Refunds: Once an order is confirmed and processed, we do not offer refunds. Please ensure that the items you are purchasing are correct before completing your order.
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Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer support team immediately at [support@smartjoy.in]. Submit Clear Video Evidence With Your Return Claim For A Hassle-Free Resolution. We will guide you through the process of returning the item for an exchange or store credit.
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Exchange Policy: In case of a damaged or defective product, you can exchange it for a replacement or receive a store credit equivalent to the value of the item. The item must be returned within [5] days of receiving it.
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Order Cancellations: Once your order has been processed and dispatched, it cannot be canceled. If you wish to cancel before dispatch, please contact us as soon as possible, and we will do our best to accommodate your request.
We highly recommend reviewing your order carefully before confirming your purchase. Thank you for understanding, and for choosing Smart Joy India!